Refund & Cancellation Policy

The short version

You can cancel a paid plan anytime, keep access until the end of the period you paid for, and — for one-time purchases — ask for a refund within 14 days. This page says exactly how.

This is a draft under legal review and may change before launch.

How to cancel a subscription

Open Settings → Plan & billing and choose Cancel. Cancelling stops the next automatic renewal. You keep the paid features until the end of the billing period you have already paid for, and you are not charged again after that.

You can restart a cancelled plan any time before it ends. Nothing is deleted when you cancel — your travel history, collections and photos stay in your account.

Refunds on recurring plans

Cancelling ends future charges rather than refunding the current period, because you keep access to what you have paid for until it runs out. If you were charged in error, charged after cancelling, or charged twice, email support@anomadsguide.com and we will put it right.

Refunds on one-time purchases

For a one-time purchase, if you are not happy, email support@anomadsguide.com within 14 days of buying and we will refund it in full. After 14 days we consider refund requests case by case.

Your statutory rights

If you live somewhere with mandatory consumer-protection or “cooling-off” rules (for example the EU/UK 14-day right of withdrawal for digital purchases), those rights apply on top of this policy and are not reduced by it. Note that where you ask for immediate access to a paid feature, some jurisdictions treat that as starting the service, which can affect the withdrawal right — we will always honour the greater of your statutory right and this policy.

How to reach us and how long it takes

Email support@anomadsguide.com from the address on your account and tell us what happened. We aim to reply within a few business days. Approved refunds are returned to your original payment method by our payment processor, which can take a few days to appear.

If you have already raised the charge with your bank, let us know so we do not process it twice.